Solar Heater Store – Privacy Policy

Last Updated: 06 January 2026

Solar Heater Store (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring transparency in how we handle your information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.solarheaterstore.co.ke or engage with our products and services.

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1. Information We Collect

a) Personal Information

• Full Name
• Phone Number
• Email Address
• Physical Address
• Billing and delivery details

b) Technical & Usage Data

• IP address
• Browser type and version
• Device type
• Pages visited and browsing activity
• Cookies and tracking technologies

c) Transactional Information

Details about products purchased and service records. Payments are processed securely through third-party providers. We do not store full card details.

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2. How We Use Your Information

• Process and deliver product orders
• Provide installation and maintenance services
• Offer after-sales support
• Respond to inquiries
• Improve website functionality
• Send updates and promotions (if you opt-in)
• Enhance security and prevent fraud

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3. Sharing of Information

We do not sell or trade your personal information.

We may share information only with trusted third parties such as:

• Delivery and logistics partners
• Payment processors
• IT service providers
• Regulatory authorities when required by law

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4. Cookies

Our website uses cookies to improve browsing experience and analyze performance. You may disable cookies in your browser settings, though some features may not function properly.

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5. Data Protection & Security

We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no online transmission is 100% secure.

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6. Data Retention

We retain your personal information only as long as necessary to fulfill service obligations and comply with legal requirements.

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7. Your Rights

• Request access to your data
• Correct inaccurate information
• Request deletion where applicable
• Withdraw consent for marketing
• Restrict certain processing activities

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8. Children’s Privacy

Our services are not directed to persons under 18 years of age. We do not knowingly collect personal information from minors.

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9. Third-Party Links

We may link to external websites. We are not responsible for their privacy practices.

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10. Contact Information

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.