Shipping & Delivery Policy

Solar Heater Store is committed to delivering your solar products and equipment efficiently and securely across Kenya. This policy outlines how we process, ship, and deliver orders.

1. Delivery Coverage

We currently offer delivery within Kenya, including major towns and rural areas. For remote or hard-to-reach locations, additional time or special arrangements may be required.

2. Delivery Timeframe

Note: Delivery time begins once payment is confirmed and the order has been processed.

3. Delivery Methods

We use trusted courier services and in-house logistics depending on your location and the size of the item. For large systems such as solar kits, water heaters, and batteries, direct delivery or scheduled transport may be arranged to ensure safety and reliability.

4. Shipping Fees

• Nairobi Deliveries: Free delivery on orders above KSh 10,000.
• Other Counties: Shipping cost is calculated based on weight, size, and destination and displayed at checkout before payment.

5. Order Processing

• Orders are processed within 1 business day after full payment is received.
• You will receive confirmation via email or SMS with tracking or dispatch details once your order is shipped.

6. Delivery Confirmation

Upon delivery, customers or authorized representatives are required to:

• Sign the delivery form.
• Inspect the package for damage or missing items.
• Notify us within 24 hours in case of discrepancies.

7. Damaged or Lost Items

If your order is damaged or lost in transit, please contact us immediately:

We will coordinate with our logistics partners to resolve the issue and offer replacements or refunds where applicable.

8. In-Store Pickup (Optional)

Customers within Nairobi may opt for in-store pickup at:

9. International Shipping

At this time, we do not offer international shipping. For bulk or special export inquiries, please contact us directly.

10. Contact Us

For any questions related to shipping, logistics, or tracking, please reach out using the contact details above.