Refund & Return Policy

Solar Heater Store is committed to ensuring customer satisfaction by supplying high-quality solar products and related accessories. This policy outlines the terms under which customers may return products, request refunds, or seek exchanges.

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1. Returns

• Products may be returned within seven (7) days of delivery.
• Returned products must be unused and in their original packaging.
• Products must be in the same condition as delivered.
• Valid proof of purchase (receipt or order confirmation) is required.

Products that have been installed or used are not eligible for return unless they were defective upon delivery.
Customized, special-order, or clearance products are not eligible for return.

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2. Refunds

• Returned products will be inspected upon receipt.
• Customers will be notified regarding approval or rejection of refunds.
• Approved refunds will be processed within fourteen (14) business days.
• Refunds will be issued via the original payment method unless otherwise agreed in writing.

Delivery, installation, and service fees are non-refundable.

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3. Exchanges

• Products may be exchanged only if defective or damaged at the time of delivery.
• Exchange requests must be made within forty-eight (48) hours of delivery.
• If an identical product is unavailable, we may offer a similar product of equal value or provide store credit.

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4. Warranty on Products

All solar equipment sold by Solar Heater Store is covered by the respective manufacturer’s warranty.

• Warranty terms vary depending on the specific product.
• Warranty covers defects in materials and workmanship only.
• Warranty does not cover damage resulting from misuse, improper installation, poor maintenance, or normal wear and tear.
• Customers seeking warranty service must provide proof of purchase and comply with manufacturer requirements.

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5. Non-Returnable & Non-Refundable Items

• Used or installed solar products (except if defective upon delivery).
• Clearance or discounted products.
• Customized solar systems or products designed to specific customer requirements.

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6. Procedure for Returns, Refunds, or Exchanges

To initiate a return, refund, or exchange, please contact Solar Heater Store through one of the following channels:

Customers must provide their order number, product details, and the reason for the request.

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7. Contact Information

For further clarification regarding this Refund & Return Policy, please contact us using the details above.