Terms & Conditions of Use

These Terms & Conditions govern the sale of solar products, accessories, and services offered by Solar Heater Store. By purchasing from us or using our website, you agree to comply with these terms.

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1. Introduction

Welcome to Solar Heater Store. These terms govern the use of our website and the purchase of our solar water heaters, solar systems, and related accessories.

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2. Products & Services

• We supply solar water heaters, solar panels, batteries, inverters, and related accessories.
• Installation services are available upon request.
• All products are subject to availability.

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3. Pricing & Payment

• All prices are listed in Kenya Shillings (KSh) and may change without prior notice.
• Full payment must be made before dispatch unless otherwise agreed in writing.
• Accepted payment methods include Cash, MPesa (Mobile Money), and Bank Transfer.

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4. Orders & Delivery

• Orders are confirmed only upon receipt of full payment.
• Delivery timelines depend on location and stock availability.
• We are not responsible for delays caused by third-party couriers or unforeseen circumstances.

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5. Warranty & Returns

• Products are covered by the respective manufacturer’s warranty (terms vary by product).
• Warranty covers manufacturing defects only.
• Warranty does not cover misuse, improper installation, or external damage.
• Returns and exchanges are governed by our Refund & Return Policy.

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6. Installation & Maintenance

• Installation services are available at an additional cost.
• Customers are advised to use qualified technicians to avoid voiding warranties.
• Regular maintenance is recommended for optimal system performance.

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7. Liability & Disclaimer

Solar Heater Store shall not be liable for damages resulting from improper use, installation errors, or factors beyond our control.

We do not guarantee uninterrupted system performance due to external factors such as weather conditions or power grid instability.

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8. Customer Responsibilities

• Provide accurate order and delivery details.
• Follow installation and maintenance guidelines.
• Inspect goods upon delivery and report issues promptly.

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9. Dispute Resolution

Any disputes shall first be resolved amicably through mutual negotiation. If unresolved, disputes shall be governed and interpreted under the laws of Kenya.

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10. Amendments

Solar Heater Store reserves the right to update these Terms & Conditions at any time. Updated versions will be posted on this page.

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Contact Information